QUALIFICATIONS:
- Candidate must possess at least a Bachelor’s/College Degree
- Excellent communication skills both written and oral
- Strong interpersonal skills
- Must have a strong sense of commitment, high sense of responsibility, and keen on details
- Experience in customer service is an advantage
Job Summary:
As a Customer Relations Officer at Toyota Iligan, you will be a key representative of the dealership, responsible for fostering positive relationships with customers. Your role involves excellent communication, interpersonal skills, and a strong commitment to ensuring customer satisfaction. Experience in customer service is advantageous in this role.
Key Responsibilities:
- Interact with customers in a professional and friendly manner.
- Address customer inquiries, concerns, and requests promptly and effectively.
- Demonstrate excellent written and oral communication skills.
- Communicate dealership policies, services, and promotions clearly to customers.
- Handle customer complaints and concerns with empathy and professionalism.
- Resolve issues to the satisfaction of the customer and the dealership.
- Collect and analyze customer feedback to identify areas for improvement.
- Provide insights and suggestions to enhance customer experience.
- Uphold a strong sense of commitment to ensuring customer satisfaction.
- Strive to exceed customer expectations in every interaction.
- Build and maintain positive relationships with customers.
- Collaborate with other departments to address customer needs and concerns.
- Maintain accurate records of customer interactions and feedback.
- Input relevant information into the dealership’s customer relationship management (CRM) system.
- Educate customers about new products, services, and promotions offered by the dealership.
- Promote customer loyalty programs and initiatives.
- Leverage any previous experience in customer service to enhance the overall customer relations strategy.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Iligan City.