Toyota Butuan City

Address: National Highway, Libertad, Butuan City 8600


Phone: 0917-720-1617 | 0998-984-6275

Toyota Cagayan de Oro City

Address: KM. 2 National Hwy. Kauswagan Cagayan de Oro City, 9000 Misamis Oriental


Phone: (088) 858-9993-94 | 858-7770

Toyota Dipolog City

Address: National Highway, Purok Dela Paz, Upper Sicayab, Dipolog City 7100 Philippines


Phone: (065) 906-0010

Toyota Iligan City

Address: Purok Vanda, Brgy. Acmac, Iligan City, Lanao del Norte


Phone: (063) 224-7480

Toyota Valencia City

Address: P17A Sayre Highway, Hagkol Poblacion, Valencia City, Bukidnon


Phone: (088) 828-0854

Toyota Zamboanga City

Address: Maria Clara Lorenzo Lobregat Hwy, Zamboanga, 7000 Zamboanga del Sur


Phone: (062) 957-1577


Job Category: Customer Relations
Job Type: Full Time
Job Location: Purok Vanda Brgy. Acmac Iligan City Lanao del Norte


  • Candidate must possess at least a Bachelor’s/College Degree
  • Excellent communication skills both written and oral
  • Strong interpersonal skills
  • Must have a strong sense of commitment, high sense of responsibility, and keen on details
  • Experience in customer service is an advantage

Job Summary:

As a Customer Relations Officer at Toyota Iligan, you will be a key representative of the dealership, responsible for fostering positive relationships with customers. Your role involves excellent communication, interpersonal skills, and a strong commitment to ensuring customer satisfaction. Experience in customer service is advantageous in this role.

Key Responsibilities:

  • Interact with customers in a professional and friendly manner.
  • Address customer inquiries, concerns, and requests promptly and effectively.
  • Demonstrate excellent written and oral communication skills.
  • Communicate dealership policies, services, and promotions clearly to customers.
  • Handle customer complaints and concerns with empathy and professionalism.
  • Resolve issues to the satisfaction of the customer and the dealership.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Provide insights and suggestions to enhance customer experience.
  • Uphold a strong sense of commitment to ensuring customer satisfaction.
  • Strive to exceed customer expectations in every interaction.
  • Build and maintain positive relationships with customers.
  • Collaborate with other departments to address customer needs and concerns.
  • Maintain accurate records of customer interactions and feedback.
  • Input relevant information into the dealership’s customer relationship management (CRM) system.
  • Educate customers about new products, services, and promotions offered by the dealership.
  • Promote customer loyalty programs and initiatives.
  • Leverage any previous experience in customer service to enhance the overall customer relations strategy.

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Iligan City.

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