Job Summary:
As a New Car Release Staff at Toyota Iligan City, you will play a crucial role in the process of releasing new vehicles to customers. Your responsibilities will include coordinating the smooth transfer of vehicles from the dealership to customers, ensuring accuracy in documentation, and providing excellent customer service throughout the delivery process.
Key Responsibilities:
- Conduct a thorough inspection of new vehicles to ensure they meet quality standards.
- Document any pre-existing conditions or issues and coordinate with the service department for necessary adjustments.
- Prepare all necessary documentation for the release of new vehicles, including sales invoices, delivery receipts, and warranty information.
- Ensure accuracy in vehicle details and customer information.
- Communicate with customers to schedule and confirm vehicle delivery times.
- Provide clear and detailed information about the new vehicle, including features, controls, and warranty coverage.
- Collaborate with the sales team to ensure a smooth transition from the sales process to vehicle release.
- Address any outstanding issues or customer requests related to the vehicle delivery.
- Conduct a comprehensive vehicle handover with customers, explaining key features and controls.
- Address any questions or concerns the customer may have.
- Follow up with customers after the vehicle delivery to ensure satisfaction and address any additional inquiries.
- Record customer feedback for continuous improvement.
- Ensure that each vehicle released meets Toyota’s quality standards and is in pristine condition.
- Report any issues or concerns related to new vehicle releases to the appropriate department.
- Ensure compliance with all relevant regulations and documentation requirements for new vehicle releases.
- Stay informed about the latest updates and requirements in the automotive industry.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Iligan City.